{"id":10679,"date":"2025-08-12T14:26:35","date_gmt":"2025-08-12T12:26:35","guid":{"rendered":"https:\/\/z-konzept-nutrition.com\/terms-and-conditions\/"},"modified":"2026-07-27T18:05:07","modified_gmt":"2026-07-27T16:05:07","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/z-konzept-nutrition.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

Terms and Conditions<\/h1><\/div>

\u00a7 1 General Provisions, Scope of Application<\/h4>\n
    \n
  1. These General Terms and Conditions (hereinafter referred to as \u201cGTC\u201d) apply to all business relationships between Konzept Nutrition GmbH (hereinafter referred to as the \u201cProvider\u201d) and its customers, in the version in effect at the time the contract is concluded.<\/li>\n
  2. Any conflicting general terms and conditions of the customer are rejected.<\/li>\n
  3. For the purposes of Section 1(1), \u201ccustomers\u201d include both consumers and business entities. A consumer is any natural person for whom the purpose of the order cannot be attributed to a commercial, self-employed, or freelance activity. In contrast, a business entity is a natural person, a legal entity, or a partnership with legal capacity that places an order for commercial, self-employed, or freelance purposes. <\/li>\n<\/ol>\n

    \u00a7 2 Ordering One-Time Deliveries and Formation of the Contract<\/h4>\n
      \n
    1. The presentation of goods in the online store does not constitute a binding offer by the seller to enter into a sales contract. It merely invites the customer to submit an offer by placing an order. The customer can view past orders in their user account. <\/li>\n
    2. When you select one or more products, they are added to your virtual shopping cart. In the shopping cart, you can view all the products added to it. There, you can also change the quantity of any product or remove a product from your order. Clicking the “Checkout” button will prompt you to enter the shipping information and select a payment method. Before completing the order, a summary of all relevant order information will be displayed. Clicking the \u201cBuy Now\u201d button completes the ordering process and submits the order. <\/li>\n
    3. By submitting an order through the online store, the customer makes a binding offer to enter into a purchase agreement for the items contained in the shopping cart. By submitting the order, the customer also acknowledges that these Terms and Conditions are the sole governing terms for the legal relationship with the provider. <\/li>\n
    4. The seller confirms receipt of the customer\u2019s order by sending a confirmation email. This order confirmation does not yet constitute acceptance of the contract offer by the seller. It is intended solely to inform the customer that the order has been received by the seller. Acceptance of the contract offer is made within two days through shipment of the goods or an express declaration of acceptance. <\/li>\n
    5. Notwithstanding \u00a72 (4), in the case of purchases made with prepayment, the order confirmation also constitutes acceptance of the contract offer.<\/li>\n<\/ol>\n

      \u00a7 3 Prices<\/h4>\n
        \n
      1. Orders are subject to the prices listed for the products at the time the order is placed. All prices listed include German statutory value-added tax and do not include shipping costs. Additional costs will be billed separately. <\/li>\n<\/ol>\n

        \u00a7 4 Terms of Delivery<\/h4>\n
          \n
        1. We ship within Germany, the EU, and Switzerland. For orders within Germany, a shipping fee of \u20ac7.90 applies to orders with a total value of less than \u20ac49.00. Shipping is free for orders with a total value of more than \u20ac49.00. Different shipping fees apply to other countries; these are listed in detail in the \u201cShipping & Delivery\u201d section. <\/li>\n
        2. The supplier is entitled to make partial deliveries and provide partial services. Any costs incurred as a result shall be borne by the supplier. <\/li>\n
        3. Delivery within Germany is handled by GLS. The seller ships orders Monday through Friday at noon. Delivery usually takes 2\u20133 business days. <\/li>\n
        4. If a buyer fails to accept the goods, the seller may, after a period of two weeks has elapsed, sell the goods to a third party and hold the original buyer liable for any loss incurred.<\/li>\n
        5. If the goods are unavailable due to force majeure or discontinuation of the product, or if the Provider is unable to procure the ordered products under reasonable conditions, and if these circumstances arose only after the conclusion of the contract and are not attributable to the Provider, the Provider shall be released from its obligation to deliver. Should events occur that significantly impede or render delivery impossible for the provider\u2014such as strikes, lockouts, government orders, or similar circumstances\u2014the provider shall not be held responsible for any delays, even in the case of binding deadlines and dates. <\/li>\n
        6. If you exercise your right of withdrawal, the seller will cover the standard costs of the return shipment.<\/li>\n<\/ol>\n

          \u00a7 5 Terms of Payment<\/h4>\n
            \n
          1. For one-time orders, we offer bank transfers (prepayment), credit card, Apple Pay, Google Pay, Klarna, Amazon Pay, and PayPal as payment methods. We reserve the right to exclude certain payment methods. <\/li>\n
          2. If you choose to pay in advance, payment is due immediately upon conclusion of the contract. Please transfer the total amount to the following bank account:
            \nAccount holder: Konzept Nutrition GmbH
            \nIBAN: DE45 2075 0000 0090 4527 49
            \nBIC: NOLADE21HAM
            \nBank: Sparkasse Harburg-Buxtehude <\/li>\n<\/ol>\n

            \u00a7 6 Transfer of Risk<\/h4>\n
              \n
            1. For customers, the risk of unforeseeable loss and accidental deterioration of the ordered goods passes to the customer upon delivery of the goods to the customer or to a recipient designated by the customer. This applies regardless of whether the shipment is insured or not. In all other cases, the risk of unforeseeable loss and accidental deterioration of the ordered goods passes to the buyer upon delivery; in the case of sale by shipment, the risk passes upon delivery of the goods to the carrier or to any other person or entity designated to carry out the shipment. <\/li>\n<\/ol>\n

              \u00a7 7 Retention of Title<\/h4>\n
                \n
              1. For consumers, we reserve title to the purchased goods until the invoice amount has been paid in full. If you are a business owner acting in the course of your commercial or self-employed professional activities, a legal entity under public law, or a special fund under public law, we reserve title to the purchased goods until all outstanding claims arising from the business relationship with the purchaser have been settled. The corresponding security interests are transferable to third parties. <\/li>\n<\/ol>\n

                \u00a7 8 Due Date<\/h4>\n
                  \n
                1. Payment of the purchase price is due upon conclusion of the contract.<\/li>\n<\/ol>\n

                  \u00a7 9 Warranty\/Defects<\/h4>\n
                    \n
                  1. The statutory warranty provisions apply.
                    \nImportant Note: Please consult your doctor if you have any known allergies. The same applies to possible interactions with other products you are taking at the same time. <\/li>\n<\/ol>\n

                    \u00a7 10 Disclaimer<\/h4>\n
                      \n
                    1. Claims for damages by the customer are excluded, unless otherwise specified below. The foregoing disclaimer of liability also applies in favor of the provider\u2019s legal representatives and agents, to the extent that the customer asserts claims against them. <\/li>\n
                    2. Excluded from the disclaimer of liability set forth in Section 1 are claims for damages arising from injury to life, body, or health, and claims for damages arising from a breach of material contractual obligations. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract; for example, the Provider must deliver the item to the Customer free of material defects and defects of title and must transfer ownership of the item to the Customer. Also excluded from the exclusion of liability is liability for damages resulting from an intentional or grossly negligent breach of duty by the Provider, its legal representatives, or its agents. <\/li>\n<\/ol>\n

                      \u00a7 11 Prohibition on Assignment and Pledging<\/h4>\n
                        \n
                      1. The assignment or pledging of any claims or rights to which the customer is entitled against the provider is prohibited without the provider\u2019s consent, unless the customer can demonstrate a legitimate interest in such assignment or pledging.<\/li>\n<\/ol>\n

                        \u00a7 12 Set-off and Right of Retention<\/h4>\n
                          \n
                        1. The customer has a right of set-off only if the claim asserted for set-off has been legally established or is undisputed. Furthermore, you have a right of retention only if and to the extent that your counterclaim is based on the same contractual relationship. <\/li>\n
                        2. If the customer is in default of any payment obligations to the provider, all outstanding claims shall become due immediately.
                          \nIf you have any questions regarding the collection, processing, or use of your personal data, or if you wish to request information, correction, restriction, or deletion of data, or to revoke any consent you have provided, please contact us by email at: info@z-konzept-nutrition.com<\/a><\/li>\n<\/ol>\n

                          \u00a7 13 Cancellation Policy<\/h4>\n
                            \n
                          1. You have the right to cancel this contract within fourteen days without giving any reason.<\/li>\n
                          2. The cancellation period is fourteen days:<\/li>\n
                          3. In the case of a sales contract, from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.<\/li>\n
                          4. In the case of a contract covering multiple items ordered as part of a single order and delivered separately, the period begins on the day you or a third party designated by you (other than the carrier) took possession of the last item.<\/li>\n
                          5. To exercise your right of withdrawal, you must inform the provider of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email).<\/li>\n
                          6. To comply with the cancellation period, it is sufficient to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.<\/li>\n<\/ol>\n

                            Consequences of the Revocation<\/h3>\n

                            If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method you used for the original transaction for this refund, unless we have expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. <\/p>\n

                            You must return the goods immediately, and in any case no later than fourteen days from the date on which you notify us of your cancellation of this contract, to the<\/p>\n

                            Konzept Nutrition GmbH
                            \nSinstorfer Weg 70
                            \n21077 Hamburg, Germany<\/p>\n

                            return or hand over. The deadline is met if you ship the goods before the fourteen-day period expires. <\/p>\n

                            You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.<\/p>\n

                            \u00a7 14 Statutory Liability for Defects<\/h4>\n
                              \n
                            1. All of our products are covered by the statutory warranty against defects.<\/li>\n<\/ol>\n

                              \u00a7 15 Gift Certificates & Refer a Friend<\/h4>\n
                                \n
                              1. Vouchers cannot be purchased; instead, they are distributed as part of promotional campaigns. They are valid only during the specified period. Once used or after the expiration date, the voucher expires. Certain products may be excluded from the voucher promotion. <\/li>\n
                              2. For successfully referring new customers through the “Refer a Friend” program, registered users receive a \u20ac15 credit. Only registered users who have already placed and paid for an order with the provider can refer friends. The credit is awarded exclusively for referring new customers\u2014that is, those who have not previously been customers of Konzept Nutrition GmbH\u2014and is granted as soon as these new customers have fully completed and paid for an order. Referred new customers also receive a \u20ac15 credit upon registration. The credit can only be redeemed on orders with a minimum value of \u20ac40 and cannot be used in conjunction with a coupon; furthermore, it cannot be paid out in cash. The credit is valid for one year. <\/li>\n
                              3. For administrative reasons, we are unable to refund any remaining value of gift certificates or store credit. If the value of a gift certificate or store credit is insufficient to cover the order, the remaining amount can be paid using the available payment options. <\/li>\n
                              4. Coupons and store credit can only be redeemed before completing the order process. They cannot be applied retroactively. <\/li>\n
                              5. Gift certificates and store credit cannot be transferred to third parties. Multiple gift certificates cannot be combined. <\/li>\n
                              6. Vouchers are non-refundable if merchandise is returned in whole or in part. The provider is not liable for the loss or theft of promotional vouchers. <\/li>\n<\/ol>\n

                                \u00a7 16 Choice of Law & Jurisdiction<\/h4>\n
                                  \n
                                1. The contractual relationship between the Provider and the Customer is governed by the laws of the Federal Republic of Germany. Excluded from this choice of law are the mandatory consumer protection provisions of the country in which the Customer has his or her habitual residence. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded. <\/li>\n
                                2. The place of jurisdiction for all disputes arising from the contractual relationship between the customer and the provider is the provider\u2019s place of business, provided that the customer is a merchant, a legal entity under public law, or a special fund under public law.<\/li>\n<\/ol>\n

                                  \u00a7 17 Data Protection<\/h4>\n
                                    \n
                                  1. The provisions of our Privacy Policy apply with regard to data protection.<\/li>\n<\/ol>\n

                                    \u00a7 18 Severability Clause<\/h4>\n
                                      \n
                                    1. If any provision of these General Terms and Conditions is invalid, the validity of the remaining provisions shall not be affected.<\/li>\n<\/ol>\n

                                      Konzept Nutrition GmbH
                                      \nSinstorfer Weg 70
                                      \n21077 Hamburg
                                      \nEmail: info@z-konzept-nutrition.com<\/p>\n

                                      Hamburg Chamber of Commerce, HRB 132882
                                      \nManaging Director Rainer Zirkelbach<\/p>\n

                                      As of April 2026<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10679","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/z-konzept-nutrition.com\/en\/wp-json\/wp\/v2\/pages\/10679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/z-konzept-nutrition.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/z-konzept-nutrition.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/z-konzept-nutrition.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/z-konzept-nutrition.com\/en\/wp-json\/wp\/v2\/comments?post=10679"}],"version-history":[{"count":2,"href":"https:\/\/z-konzept-nutrition.com\/en\/wp-json\/wp\/v2\/pages\/10679\/revisions"}],"predecessor-version":[{"id":10681,"href":"https:\/\/z-konzept-nutrition.com\/en\/wp-json\/wp\/v2\/pages\/10679\/revisions\/10681"}],"wp:attachment":[{"href":"https:\/\/z-konzept-nutrition.com\/en\/wp-json\/wp\/v2\/media?parent=10679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}